NOW HIRING: Patient Care Coordinator / Front Desk Receptionist

• Greet patients professionally and provide excellent customer service.
• Manage patient check-in and check-out procedures.
• Answer telephone calls and respond to patient inquiries.
• Communicate effectively with English- and Spanish-speaking patients.
• Assist patients with intake paperwork and registration.
• Maintain an organized and professional front desk.

• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physical and occupational therapy schedules.
• Contact patients regarding missed appointments and cancellations.
• Follow up with patients to encourage continuity of care.
• Maintain accurate patient records and appointment information.

• Verify insurance eligibility, benefits, and patient financial responsibilities.
• Track referrals, insurance authorizations, and approved visits.
• Collect copayments, deductibles, and outstanding patient balances.
• Communicate with insurance companies, physicians' offices, and billing personnel.
• Maintain accurate electronic medical records and administrative documentation.

• Must be proficient in Microsoft Excel.
• Create, update, and maintain spreadsheets for patient scheduling, tracking, and administrative reporting.
• Accurately enter and organize data.
• Use basic Excel functions, formulas, sorting, and filtering.
• Maintain organized electronic records and reports.

• Must have experience using credit card payment terminals and point-of-sale (POS) systems.
• Process patient payments using credit cards, debit cards, and other accepted payment methods.
• Collect and accurately record patient copayments and outstanding balances.
• Issue receipts and maintain accurate transaction records.
• Assist with daily payment reconciliation and reporting.
• Handle patient financial information professionally and confidentially.

• Assist with daily administrative operations.
• Coordinate with clinical and billing staff.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Help minimize missed appointments and scheduling gaps.
• Maintain a welcoming and efficient clinical environment.

• Minimum 1 year of experience in a medical office, physical therapy clinic, or other healthcare setting.
• Bilingual in English and Spanish (Required).
• Proficiency in Microsoft Excel (Required).
• High school diploma or equivalent.
• Strong computer and data entry skills.
• Excellent communication and customer service skills.
• Ability to multitask in a busy medical office.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and professional.
• Ability to work independently and as part of a team.

• Experience working in a physical therapy or occupational therapy clinic.
• Familiarity with Medicare, Medicaid, and commercial insurance.
• Experience verifying insurance benefits and authorizations.
• Knowledge of electronic medical records (EMR) and scheduling software.
• Experience with payment reconciliation, patient billing, and administrative reports.